Contact Options at PlayMojo
PlayMojo lists two confirmed ways to make contact. Both are intended for questions and requests from players in Australia and elsewhere. Choosing the right route first keeps the process simple.
- 24/7 live chat for questions you want to raise directly;
- Email for messages that need more detail or a written record.
No other contact methods are confirmed on this page. Use only the options published by PlayMojo.
Using Live Chat
Live chat is available 24/7. That means you can start a conversation at a time that suits your schedule, whatever your Australian time zone.
As general advice, live chat tends to suit short, single-topic questions. State the topic in your first message. Add extra details only when they are relevant.
Contacting PlayMojo by Email
Email is the second confirmed option. Send your message to support@playmojo.com.
A written message gives you space to explain your situation properly. It also leaves you with a copy of what you sent. Keep the subject line clear so the topic is obvious at a glance.
Which Method Should You Choose?
The right option depends on the type of question. These points are optional general guidance, not PlayMojo requirements.
- Choose live chat for a brief question that can be explained in a few lines;
- Choose email when you want to describe several points in order;
- Choose email when you would like to keep a written record of your message;
- Choose live chat when you prefer a back-and-forth conversation.
How to Prepare Your Enquiry
A little preparation makes any message easier to read. The steps below are a general sequence, not an official PlayMojo procedure.
- Identify the reason you need to make contact;
- Choose a confirmed method, either live chat or email;
- Gather relevant non-sensitive context, such as useful dates or references;
- Write a clear message that explains what you want clarified.
When you include dates, use a clear day, month and year format. This avoids confusion over which date you mean.
Safe Contact Practices
Take care with the information you share in any message. Before you start, check that you are on the correct site. You can return to the PlayMojo online casino homepage to find the published contact options again.
As a general precaution, avoid sending the following details in a chat or an email:
- Passwords or other login credentials;
- Authentication details, including one-time codes;
- Full card security codes.
Keep your message focused on the question itself. Share only what is needed to explain it.