Personal Information Requested at Sign-Up
The reviewed PlayMojo registration uses email registration. This page summarises only the registration and verification details reviewed. The registration form asked for these details:
- Email;
- Password;
- First name;
- Last name;
- Date of birth;
- Sex;
- Country;
- Currency;
- Phone;
- City;
- Address;
- Postcode.
The country and currency selectors required manual review in the reviewed flow. It is worth checking those entries before submitting the form.
What the Registration Form Showed
The reviewed registration ran across 2 form stages. It was observed on desktop in Chrome, and registration completed successfully. No deposit was required to complete it.
No document upload was shown during account registration. Identity documents were not part of the sign-up form itself. Login was reviewed using an email and password.
Consents Displayed During Registration
The form showed four consent items. Users confirm they are at least 18 years old. They also accept the Terms and Conditions and the Privacy Policy.
A separate consent is shown for promotional communications. These form items show what was displayed at sign-up. They do not describe how information is stored or used afterwards.
Email and Phone Confirmation
A confirmation link was received by email after registration. This shows what happened in the reviewed flow. It is not a statement about every account or every sign-up.
Phone confirmation was not requested during the registration flow. The phone field accepted input before any separate verification step. A phone number can therefore be entered without a separate check at that stage.
When Might Verification Be Requested?
KYC may be requested before a withdrawal is approved. It may also be requested when payment ownership must be confirmed. It is not shown as a universal requirement for every account.
The published account guidance lists these possible triggers:
- A withdrawal request;
- A payment ownership check;
- Inconsistent account details;
- An anti-fraud or source-of-funds review.
No guaranteed verification timeframe is stated in the published account guidance.
Documents That May Be Requested
When verification is requested, the published guidance refers to these document types:
- Passport, driving licence or national identity card;
- Recent utility bill or bank statement as proof of address;
- Card, bank account or e-wallet evidence confirming payment ownership.
Documents can be uploaded from the account Documents section. Accepted upload formats include PDF and common image formats.
Verification, Payments and Withdrawals
Payment-ownership checks are separate from identity and address checks. They aim to confirm that a card, bank account or e-wallet belongs to the account holder.
Funds may remain pending until identity, address and payment ownership checks are completed. Document review may take place before the listed withdrawal processing period begins. Verification may also be requested before promotional winnings are released.
Completing verification does not guarantee withdrawal approval. Other account checks may still be open.
Operator and Contact Details
The operator named for the PlayMojo online casino site is Aveazure SRL. This is operator identity context only.
General support is available through 24/7 live chat and email. The listed support email is support@playmojo.com.